Applications Support Technician jobs in Alaska

Sockeye Team Member Expectations:

• Works and Lives by Sockeye’s Core Values:
  

• Believe It's Possible
• Live with Integrity
• Empower to Succeed
• See the Big Picture
• Value Your Work
• Challenge the Status Quo
  

• Contributes to and supports Sockeye's Mission & Objectives
  
• Demonstrates Hunger - self-motivated, hardworking, seeks knowledge/growth
• Demonstrates Humility - defines success collectively, shows confidence and lacks ego
• Demonstrates People Smarts - interpersonal awareness, great listener, engaging
• Proactive communication
• Holds yourself accountable for deliverables and deadlines
• Provides timely and meaningful feedback to all team members
• Active participant in chats & discussions

Interpersonal Functions:

• Provide prompt, concise, and friendly communications providing high-quality service.
• Superior time management skills with the ability to manage priorities independently and successfully multi-task across projects, customers, and internal activities.
• Approach all situations with curiosity and is not afraid to explore the unknown.
• Build positive and lasting relationships with Sockeye clients while developing an in-depth understanding of customers’ businesses.
• Advocate for clients, team members, and the product.
• Work effectively independently and collaboratively in a team environment.
• Customer Focused with high customer satisfaction and successful customer adoption.
• Exhibit professionalism always.

Essential Functions:

• Perform business requirements analysis and documentation into functional requirements, process statement of work format for customer acceptance
• Train end users on the Sage Intacct system and provide technical support to customers
• Develop reports and dashboards utilizing the Intacct tools, and assist with data conversions
• Setup and configure third party integration tools
• Recognize functional capabilities and limitations for out of the box functionality as well as custom code and ISV solutions
• Participate in multiple engagements simultaneously while ensuring deadlines and quality are being met
• Managing complex projects from beginning to end
• Research and/or escalate complex software issues to identify improvements and opportunities
• Work with developers and other team members to define client enhancement needs
• Travel to customers as necessary
• Other duties as assigned

Technical Functions:

• Lead new implementations for Shareholder Management System functionality as well as configuration options available within Dynamics 365 CRM and SharePoint.
• Lead new implementations for Shareholder Management System Portal and Shareholder Management System Mobile Application as well as the setup/configuration options for both.
• Act as a project manager for new implementations; managing project scope, timeline, budget, risks, and/or issues. This includes leading regular status meetings for all stakeholders.
• Knowledge of baseline Microsoft Dynamics 365 CRM technologies and functionality.
• Provide expertise in Microsoft Dynamics 365 CRM technologies and functionality.
• Ability to quickly learn new features released by Microsoft within Dynamics 365 CRM, and identify areas that the product can, or need to be, improved or enhanced.
• Prepare and deliver a demo of the product to future Alaska Native Corporation clients.
• Strong technical and problem-solving skills – including the ability to resolve issues by providing acceptable alternatives.
• Maintain existing applications and perform small and medium enhancements.
• Deliver highly effective end-user and technical documentation, webinars, and training.
• Ability to identify potential features and their application across multiple Alaska Native Corporations; effectively be able to communicate potential feature design to the development team for implementation.
• Monthly check-ins with current clients with the support of the Account Manager.

Qualifications:

• 2-3 Years of experience within the Sockeye Shareholder Management System, or similar system.
• Thorough knowledge of the Alaska Native Shareholder processes.
• 2 Years in Consulting or direct client support role.
• Bachelor’s degree in a technical field of study is preferred, but not required for the right candidate.
• Microsoft Dynamics CRM Certifications (preferred).

physical demands:

• Endure various physical movements throughout the work areas
• Must be able to sit, type, answer phones, write correspondence and other

• Minimal, occasional travel - based on customer requirements.

benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Retirement Plan
• Paid Time Off
• Work/life Balance
• Remote Availability