Appeal Resolution Supervisor jobs in Louisiana

The Company

Founded in 1989, Plush Appeal, LLC is the biggest and best wholesale and retail supplier of Mardi Gras beads, party supplies, novelties and plush/stuffed toys in New Orleans, Louisiana. Our website is mardigrasspot.com. We also promote and market our products on various ecommerce platforms. We are a dynamic company looking for an individual who is excited about sharing their skills and ideas and joining a team that is passionate about what they do every day

Position
Oversee the sales to the company’s plush and amusement industry customers and small custom merchandise sales. Manage the sales operations of existing accounts, contact prospective customers and maintain a daily work schedule to adequately ensure the satisfaction of all customers in this sales division. Provide professional, clear and timely responses to customer requests consistent with policies, marketing goals and objectives of the company. Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up, if necessary, to ensure resolution. Exercise discretion when necessary to protect confidential information and the business interests of the company and its customers

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid time off

Compensation package:

• Commission pay
• Profit sharing

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Sales & Customer Service: 3 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person