Appeal Resolution Specialist logs, tracks, and processes appeals and grievances. Sets up and maintains case files for each grievance and collects the information required by organizational policies and applicable regulations. Being an Appeal Resolution Specialist conducts research and coordination needed to evaluate, process, respond to, and refer or close appeals. May require an associate degree or equivalent. Additionally, Appeal Resolution Specialist typically reports to a supervisor. The Appeal Resolution Specialist works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be an Appeal Resolution Specialist typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
PLEASE NOTE: THIS IS AN IN PERSON POSITION. NOT AVAILABLE FOR REMOTE WORK.
Case Document Specialist: Our firm conducts employment discrimination investigations for the federal government. This position is in the publishing unit of our organization, finalizing our reports of investigation. This position requires an attention to detail, strong word processing skills, excellent grammar and proof-reading skills, and requires extensive work with Adobe Acrobat. This position also requires excellent written and verbal communication skills in order to interact with the clients and staff members. Because we work with highly sensitive government information, a background clearance is required by our clients.
Responsibilities
The duties of this position include proof-reading and formatting the completed reports of investigation; digitizing the reports in Adobe Acrobat (including bookmarking, page numbering, ensuring 508 compliance, etc.); and redacting Privacy Act information from such reports. Responsibilities also include communicating with the staff and clients both in writing and over the phone.
Qualifications
Qualifications needed include an attention to detail, strong word processing skills, excellent grammar and proof-reading skills, and either experience in or the ability to learn Adobe Acrobat. Excellent verbal and written communication skills required. Must be able to pass a federal government background clearance.