Account Management Director jobs in New Hampshire

Account Management Director manages and develops sales plans for a team of account managers. Focuses on the long-term planning and selling of a variety of products, services, and/or solutions across multiple lines of business for a defined group of existing clients. Being an Account Management Director ensures that account managers meet the ongoing needs of clients and prospects while accomplishing individual revenue goals. May be personally responsible for managing major accounts. Additionally, Account Management Director sets sales targets and quotas and makes recommendations for product improvements or expanding sales channels. Typically requires a bachelor's degree. Typically reports to a director. The Account Management Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be an Account Management Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Director, Account Management
  • Bottomline
  • Portsmouth, NH FULL_TIME
  • Who Are We?

    Bottomline is on a mission to be the world’s leading business payments company, aligning our team to the common purpose of transforming the way businesses pay and get paid.

    It is a journey that goes around the world serving financial institutions and companies in more than 90 countries. Our Portsmouth office is the central strategic hub in the US as well as one of the go-to market global centers of excellence, conveniently positioned to enable a fulfilling and flexible, hybrid work-life balance. A place to collaborate and share knowledge share across multidisciplinary teams, it also provides the perfect space to meet virtually with our colleagues across time zones.

    Culture and Values

    We are one global team, who work with and for each other in a drive to delight customers through excellent execution, which fuels how we create and grow sustained business value for our customers, our team and all who partner with us. Our culture encourages people to be brave and curious, to drive to closure and to ensure our values and principles are lived out daily. We excel at Bottomline because we are positive and passionate about building a

    Role

    We are looking for a Director, Account Management to be responsible for leading a team of Client Success Managers and Associates that together drive client delight, which results in client retention and expansion through increased payment volume and revenue. The Director understands and helps his/her team communicate key client value drivers – security, automation, rebate – and builds a strategy that ensures the team has the knowledge and tools to execute these objectives.

    In this role, you will be responsible for building a team that is assertive and understands its customers, and tactfully steers the team to success. The Director works efficiently across the entire Paymode-X line of business – Vendor Enrollment, Product, Sales, Marketing – all of which are critical to the success of the client portfolio. The Director will also build and maintain key relationships with the Channel Managers, Banks, and directly with Clients.

    You are also responsible for the ongoing enablement, coaching, and measuring of the Client Success team, ensuring consistent client experience and knowledge building.

    How You'll Contribute

    • Lead Your Team to Maintain & Grow Our Client Base
      • Lead the CSMs and CSAs to become their clients trusted advisors; while also strategically developing client, vendor, and internal relationships yourself
      • Drive the team to effective Monthly and Quarterly reviews, communicating status of value realization, identifying areas of opportunity, and resolving open issues and challenges
      • Develop success plans that CSM/As can use to align Client business goals with Bottomline’s products, solutions and services
      • Leverage data to analyze and drive CSM/As performance as well as key client, vendor, and channel metrics (e.g. usage, transaction volume, vendor enrollment, etc.)
      • Provide primary point of contact support for bank channel
      • Enable, drive, and track CSM/As to uncover new business within existing Clients; identify new stakeholders within the Client organization and facilitate introductions to Sales.
      • Ensure the team understands and presents our product roadmap to Clients, articulating how those investments translate to business value.
      • Provide leadership and guidance by coaching, motivating, and leading team members to achieve their MBO goals, high performance levels, and career development
      • Defend against competition while identifying and mitigating any churn risk with our client portfolio
      • Step into client escalations as needed and work towards a timely resolution
      • Ensure rigorous attention to detail in SFDC and other business systems for tracking and reporting purposes; constantly evaluate process, reporting, and tools to improve efficiency and productivity
      • Serve as a positive, dynamic leader that displays extreme ownership and strong work ethic
      • Collaborate with Key Internal Stakeholders:


      • Collaborate with Implementation team leadership to ensure consistent, successful kickoffs and expedited time to revenue
      • Deeply understand the Vendor Enrollment process, identifying areas for improvement that will drive efficiency, higher enrollment rates, and higher revenue.
      • Advocate on behalf of CSM/As and Clients within Paymode X, collaborating across sales, vendor enrollment, marketing, product, implementation, operations, support and executive leadership teams.
      • Facilitate open lines of communication between Product and our CSM/As and Clients, communicating key needs, requirements, and value.
      • Work with CSM/As to document references about successful clients and Paymode X’s impact on their business, while also working with Marketing on targeted messaging and content, such as whitepapers, videos, and other materials, as requested.
      • Provide primary point of contact support for bank channel relationship managers
      • Provide regular, recurring communications about the pulse of our team and clients to key stakeholders, including directly to our CEO on a weekly basis.
    What Will Make You Successful

    • 10 years of management experience in customer success, account management, or sales
    • Highly analytical; proven experience driving success and revenue growth through data-driven processes
    • Positive, self-motivated, team player, action and results orientated
    • Proven ability to assess organizational strengths and gaps, and motivate individuals and teams to embrace and meet objectives
    • Software-as-a-service experience a strong plus
    • Highly organized and capable of working effectively across functional groups
    • Excellent communicator, both written and verbal
    • Experience managing and leading fast paced sales or customer-focused teams
    • Not afraid to make changes to teams, processes, or technology to improve the organization
    • Efficiency & quality at the core of all work
    • BA / BS, in a relevant business or technical discipline preferred

    We welcome talent at all phases of their career through understanding and supporting additional needs (where applicable) as we look to innovate, win, and grow together.

    Bottomline is proud to be an equal opportunity employer. We are committed to treating all individuals in a fair and equal manner by creating an inclusive and open environment.
  • 2 Days Ago

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Director, Account Management
  • TOPPAN Edge Inc.
  • Portsmouth, NH FULL_TIME
  • Who Are We?Bottomline is on a mission to be the world's leading business payments company, aligning our team to the common purpose of transforming the way businesses pay and get paid.It is a journey t...
  • 3 Days Ago

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Account Director
  • Concord Direct
  • Concord, NH OTHER
  • Why Concord Direct: Want to feel good about the work you’re doing every day? You will be at Concord Direct. It’s our passion to help nonprofits exceed their goals, grow their direct response fundraisi...
  • 19 Days Ago

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Account Manager - Entry Level
  • Morph Management
  • Manchester, NH FULL_TIME
  • Hiring an Energetic Entry Level Account Manager:Our company is a culture-forward business management firm where we put our team members first. We pride ourselves on our inclusive business model, welco...
  • 4 Days Ago

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Telecommunications Account Manager
  • Morph Management
  • Manchester, NH FULL_TIME
  • Morph Management is looking for our next Telecommunications Account Manager to join our rapidly expanding Customer Service and Sales Team in the Boston area! We are seeking a goal-oriented, determined...
  • 4 Days Ago

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Entry Level Account Manager
  • Morph Management
  • Nashua, NH FULL_TIME
  • Morph Management is thriving as a business consulting and sales firm located in Boston! Our forward-thinking marketing strategies and innovative sales tactics are what attract our reputable clients to...
  • 24 Days Ago

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BPO Sales Account Manager/Director - Consumer Retail & Travel or Logistics/Manufacturing client focus
  • BPO Recruit
  • Our Client is a BPO services IT Services client We are open to considering candidates anywhere in the US **Candidate mus...
  • 6/9/2024 12:00:00 AM

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Regional Sales Director / Account Manager
  • TASC (Total Administrative Services Corporation)
  • Houston, TX
  • Our Regional Sales Directors are individual contributors who successfully establish, maintain, and enhance credibility, ...
  • 6/9/2024 12:00:00 AM

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Sales Director / Account Manager | Local Candidates - Los Angeles
  • WaveStrong, Inc.
  • Los Angeles, CA
  • Founded in 2001, WaveStrong is an industry leader in enterprise and cloud information security consulting services. We p...
  • 6/9/2024 12:00:00 AM

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Sales Director / Account Manager | Local Candidates - Houston, TX | Remote
  • WaveStrong, Inc.
  • Houston, TX
  • Founded in 2001, WaveStrong is an industry leader in enterprise and cloud information security consulting services. We p...
  • 6/8/2024 12:00:00 AM

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Key Account Manager
  • Right Choice Resources
  • Our client in Nashville, TN is seeking to hire an Account Management Director. The base salary is $80,000-$120,000 with ...
  • 6/8/2024 12:00:00 AM

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ASSOCIATE DIRECTOR, ACCOUNT MANAGEMENT - K12 (REMOTE)
  • Compass Group, North America
  • Charlotte, NC
  • Salary: $110,000 - $120,000 (commensurate with experience) Other Forms of Compensation: Bonus Opportunity Who is Foodbuy...
  • 6/7/2024 12:00:00 AM

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Sr. Director, Account Management - Stadiums and Arenas (LA)
  • AXS
  • Los Angeles, CA
  • AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible...
  • 6/7/2024 12:00:00 AM

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Sales Director / Account Manager | Local Candidates - Dallas, TX | Remote
  • WaveStrong, Inc.
  • Dallas, TX
  • Founded in 2001, WaveStrong is an industry leader in enterprise and cloud information security consulting services. We p...
  • 6/7/2024 12:00:00 AM

New Hampshire is part of the six-state New England region. It is bounded by Quebec, Canada, to the north and northwest; Maine and the Atlantic Ocean to the east; Massachusetts to the south; and Vermont to the west. New Hampshire's major regions are the Great North Woods, the White Mountains, the Lakes Region, the Seacoast, the Merrimack Valley, the Monadnock Region, and the Dartmouth-Lake Sunapee area. New Hampshire has the shortest ocean coastline of any U.S. coastal state, with a length of 18 miles (29 km), sometimes measured as only 13 miles (21 km). New Hampshire was home to the rock forma...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Account Management Director jobs
$169,632 to $250,394

Account Management Director in Troy, NY
As with the account executives they manage, account managers need to be resilient because they will be held accountable if a client ceases to do business with their organisation, as some inevitably will.
January 12, 2020
Account Management Director in Omaha, NE
As senior publicist at Three Girls Media, a public relations and social media management agency in Yelm, Washington, Beth Adan’s day consists of making sure the firm’s clients are happy campers.
February 13, 2020
Account Management Director in Spartanburg, SC
While the work varies depending on the agency, account managers are normally responsible for client budgets, for managing the work of account executives and performing a range of related administrative functions.
December 30, 2019